API Reference

Create a new support ticket token base on an internal ticket_id

post
{protocol}://{userdomain}:{port}/api/open/v1/psa/support_ticket/internal_ids/token

Creates a support ticket token which will be associated with an SOS code, and a download link to download this customized SOS app.
You can provide the link to your customer, and connect to their computer after they open the SOS app.
Please use the ticket_id parameter comes from the POST /api/open/v1/psa/support_ticket/internal_ids/tickets API, not from the third party ticket.

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Body Params

The ticket_id parameter MUST be a previous generated internal ticket_id, otherwise backend will report error.

string
required
length between 1 and 128

The id for a support ticket, it is case-sensitive.

Responses

Updated over 1 year ago

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Updated over 1 year ago